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RULES OF CARRIAGE
This
Agreement ("Agreement") is entered into between the individual
("Passenger" or "You") and Umza Aviation Services Ltd. ("Umza Aviation Services Ltd " or
"Airline"). By booking a flight or using Umza Aviation Services Ltd.
services, you hereby conform with and to be guided by the following terms and
conditions below:
1. BOOKING AND RESERVATIONS:
1.1. Ticket Purchase: All ticket purchases are subject to
availability and Umza Aviation Services Ltd fare rules and conditions of
carriage. Umza Aviation Services Ltd. reserves the right to change fares,
flight schedules, and other booking details like book on hold etc. without
notice as the operation may demand.
1.2. Personal Information: Passengers are responsible for
providing accurate and complete personal information during the booking
process. Umza Aviation Services Ltd. will not be liable for any issues arising
from incorrect information, false information and wrong spellings.
2. FLIGHT OPERATIONS:
2.1. Flight Schedule: Umza Aviation Services Ltd. endeavors to
adhere to published schedules, the published flights are subject to adjustment
due to some factors beyond our control. Umza Aviation Services Ltd. will make
rational efforts to advise passengers of any schedule changes and cancellations
that may arise.
2.2. Boarding: Passengers are expected to check-in at least 40
minutes before flight departure. Umza Aviation Services Ltd. may deny boarding
to passengers who arrive late or fail to comply with check-in procedures like
security, quarantine, immigration and other mandatory check-in requirements.
Passenger may also be denied boarding for rudeness and general misdemeanors.
2.3. Force Majeure: Force Majeure refers to the situation of
unusual and unforeseeable circumstances beyond our control, the consequences of
which could not have been avoided even if all due care had been exercised for
the operation. On this premise, Umza Aviation Services Ltd. Reserves the right
to manage and take decisions on such situation unilaterally.
3. BAGGAGE:
3.1. Baggage Allowance: Umza Aviation Services Ltd. s baggage
policy is outlined on our website (www.umzaair.com). Passengers are accountable
for baggage contents. Also, passengers are to comply with weight and size
limits. Passengers are advice to make payment for their excess baggage across
the counter.
3.2. Lost or Damaged Baggage: Umza Aviation Services Ltd. will not
be held liable for damage to or loss of unchecked baggage. Passengers must
report any issues immediately upon discovering the situation.
4. TICKET
CHANGES/ RESCHEDULING:
4.1. Ticket Changes/Rescheduling: Passengers may change flight
dates and times subject to Umza Aviation Services Ltd ticket change policy.
Fees, upgrade and restrictions may apply in accordance with published fares
rules.
4.2. Cancellations: Umza Aviation Services Ltd. cancellation
procedure is outlined on our website (www.umzaair.com). Refunds, if applicable,
will be processed according to Umza Aviation Services Ltd. s refund procedure.
4.3. Refunds: Umza Aviation Services Ltd. refund procedure is
outlined on our website (www.umzaair.com). Refunds, if applicable, will be
processed in accordance with Umza Aviation Services Ltd. s refund policy.
5. PASSENGER CONDUCT:
5.1. Behavior: Passengers are expected to conduct themselves
properly during all stages of travel. Umza Aviation Services Ltd. reserves the
right to decline carriage or remove passengers who engage in unruly or
disruptive demeanor during flight duration.
5.2. Security: Passengers are expected to comply with all security
measures and screening procedures of Umza Aviation Services Ltd., and that of
relevant authorities at all stages of the flight duration.
5.3. Check-in: Passengers are expected to comply with all
dangerous goods procedures published on our website (www.umzaair.com). Umza
Aviation Services Ltd. Implores passengers to avoid carriage of these dangerous
items.
6. LIABILITY:
6.1. Limitation of Liability: Umza Aviation Services Ltd. Will
not be liability for any damages, losses, of items misplaced in the aircraft or
damaged due to negligence. We implore passengers to keep their items safe
throughout the flight durations. Umza Aviation Services Ltd.is not responsible
for consequential loss of items or indirect damages.
6.2. Force Majeure: Umza Aviation Services Ltd. is not liable for
delays or cancellations due to circumstances beyond our control, including but
not limited to weather, natural disasters, industrial actions, civil unrest and
government restrictions. Umza Aviation Ltd. will not make any refund in this
circumstance. However, we may re-accommodate such passengers on subsequent
flights subject to seat availability.
7. GENERAL PROVISIONS:
7.1. Governing Law: This Agreement is governed by the laws of the
Federal Republic of Nigeria. Any disagreements shall be resolved in a court of
capable jurisdiction in Nigeria.
7.2. Sales of SSR: Umza aviation Services will not be held liable
for malfunction of purchased SSRs due to network glitch, network downtime and
other technical malfunctions of the system at time of purchase.
7.3. Amendments: Umza Aviation Services Ltd. reserves the right to
amend all the terms and conditions periodically. Passengers are urged to
evaluate the terms and conditions frequently for possible updates.
7.4. Pregnant Women: Pregnant women of 32 weeks are eligible to fly
with Umza Aviation Services Ltd with a valid doctor s report signifying fit to
fly. Umza Aviation reserves the right to deny any pregnant from boarding the
aircraft on some observations. Umza Aviation Services will not be held liable
for any eventuality or complications that may arise during the flight time.
This include and not limited to flight delay, long flight hours etc.
7.5. Non-Mobility Passenger: Assistance for Non-Mobility
Travelers:
For the comfort and safety of our esteemed
passengers, Umza Aviation Services requires that all non-mobility passengers be
accompanied by a capable travel assistant who can provide the necessary support
throughout the flight duration and during disembark. This is to ensure that
every journey is safe, comfortable, and enjoyable.
8.1 Agreement: By booking a flight with Umza Aviation
Services Ltd., you acknowledge that you have read, understood, and agree to
accept all the terms and conditions stipulated here. Failure to comply with
these terms may result in depriving such passenger the right of boarding or
other consequences as determined by Umza Aviation Services Ltd. Umza Aviation
Services reserves the right on taking decision on any of the flights.
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